Privacy Policy
Effective Date: September 14, 2026 • Applicable to tap4review.us, NFC hardware stands, and cloud software.
1. Overview and Scope
Tap4Review (“we,” “our,” or “us”) provides commercial Near Field Communication (NFC) hardware cards, QR table stands, and associated software platforms to restaurants, cafes, bars, hotels, salons, and local retail venues (“Venues” or “Merchants”).
This Privacy Policy explains how information is collected, processed, and safeguarded when dining guests interact with Tap4Review hardware in venues, as well as when business owners and administrators register and manage their accounts on tap4review.us.
2. Information Collected from Dining Guests
When a customer taps an NFC card or scans a table QR stand at a participating venue:
Anonymous Interaction Telemetry: We record timestamp, anonymized IP address, user-agent details, table or location identifier code, and the numerical star rating selected (1 through 5 stars).
Direct Private Feedback: If a customer submits a private note for restaurant management, we collect the written message, category tag (such as food quality, service, wait time, or ambience), and optional documentation photos uploaded by the guest.
Guest Contact Details: When submitting private feedback, guests provide their contact information, including full name, telephone number, and email address. These details are collected specifically so venue ownership and management can reach out directly to resolve service issues or answer inquiries.
Public Google Reviews: If a guest clicks “Leave a Review on Google,” the user is redirected directly to Google’s official review interface. Tap4Review does not collect, access, store, or modify the guest’s Google account credentials, passwords, or Google profile data.
3. How Guest Contact Information Is Handled
We respect guest privacy and maintain strict confidentiality standards:
- Guest contact details and feedback notes are transmitted securely and displayed exclusively in the authenticated dashboard of the specific venue where the tap originated.
- No Sale of Personal Data: We never sell, rent, lease, trade, or monetize guest contact information to data brokers, ad networks, or third-party marketing companies.
- No Marketing Spam: Tap4Review will not use guest contact information to send unsolicited promotional emails, marketing blasts, or automated text messages.
4. Information Collected from Business Customers
When a business owner or team member registers for a Tap4Review account:
- Account Registration: Business name, representative name, email address, physical location address, and cryptographically hashed passwords.
- Venue Configuration: Google Place IDs, verified Google Review URLs, operational phone numbers, and notification email recipients.
- Payment & Billing Data: Transaction histories and subscription statuses. Payment card processing is handled securely by PCI-DSS compliant payment gateways; full card numbers and CVVs are never stored on Tap4Review servers.
5. Media Uploads & Cloud Storage Security
Photos uploaded by guests documenting meal or service issues are uploaded directly via encrypted pre-signed URLs to private cloud object storage. Uploaded images are subjected to strict MIME-type validation, file size limits, and automated malware scanning before being made viewable to venue managers.
6. Data Retention and Deletion
We retain venue analytics, guest ratings, and private feedback for the duration of the merchant’s active subscription or until a deletion request is received. Guests who have submitted feedback may request permanent erasure of their contact details and feedback history by contacting us directly at support@tap4review.us.
7. Cookies and Tracking Technologies
Tap4Review uses strictly necessary session cookies for authenticated dashboard sessions, CSRF token validation, and basic platform security. We do not use third-party cross-site advertising cookies or behavioral tracking beacons on guest-facing review screens.
8. Policy Compliance with Review Platforms
Tap4Review is committed to strict compliance with Federal Trade Commission (FTC) guidelines and Google Review policies. Our system presents unbiased, non-gated review options ensuring that every customer retains the immediate right and unobstructed ability to post a public review on Google regardless of their star rating.
9. Contacting Support
If you have questions regarding this Privacy Policy, wish to exercise privacy rights, or request deletion of your feedback records, please contact: